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GLPi
A free IT Asset Management, issue tracking system and service desk system. The solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks. The system's functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the Helpdesk feature.
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iTop
A simple, web-based IT Service Management tool. iTop adapts to the needs of digital businesses (infrastructure or application service providers, software, telecom) to manage multiple customers, contracts and SLAs.
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GLPi